Saturday, October 30, 2010

Thanks but No Thanks, Citibank



That's what I was thinking after seeing my Citibank card on top of my desk at home.

Remember my anger blog entry about Citibank's poor customer service? If you look at the date of that post, it was more than a month ago.

Guess what, Citibank has called me last October 27 upon reading my blog entry and receiving my case as an escalation. D'oh! I was at the middle of doing some work, but I listened to what they would say.

As usual, they apologized. Their explanation was that during the time my card got approved, it was a period that they were struggling and having problems with their courier. I asked them, "Are you sure it was only that time?" The girl answered with a resounding "Yes."

I didn't believe. I kept on telling her how disappointed I am for receiving that kind of customer service. She asked if I still wanted the card. I told her that I do not want to start any transaction with a company who's customer service s*cks. At the end of the call, I asked the card to be delivered so I could time them.

It arrived October 29. Two days compared to more than a month of blah! See how fast they can deliver if only they're pushed to do so?! However, since I don't trust the company anymore, I better not use the credit card to avoid worrying about frauds as mentioned by Didi and Yuri's cases.

Thanks but no thanks, Citibank. I didn't have second thoughts of cutting the card and throwing them away just like that.

The next time you encounter Citibank's terrible customer service, just think that it's not your loss - it's their huge loss. Bye, Citibank!

7 comments:

Oooh. I'm still using my Citibank card and sometimes I'm tamad to make complaints (I do have a few). I hope they improve their service because they're an international company.

I LOVE the way you pictured the card cut in half! I hope Citibank sees this blog again and boy would that be slap in their face!

Ask for your account to be cancelled if you don't want the hassle of calling a year from now to reverse your annual fees.

Ask for your account to be cancelled if you don't want the hassle of calling a year from now to reverse your annual fees.

Oooh. I'm still using my Citibank card and sometimes I'm tamad to make complaints (I do have a few). I hope they improve their service because they're an international company.

this is so great! You did it RIGHT! go get bpi instead they are way far better!

So true! BPI is so easy to talk to. They're very efficient as well when it comes to customer service.

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