That's what I was thinking after seeing my Citibank card on top of my desk at home.
Remember my anger blog entry about Citibank's poor customer service? If you look at the date of that post, it was more than a month ago.Guess what, Citibank has called me last October 27 upon reading my blog entry and receiving my case as an escalation. D'oh! I was at the middle of doing some work, but I listened to what they would say.
As usual, they apologized. Their explanation was that during the time my card got approved, it was a period that they were struggling and having problems with their courier. I asked them, "Are you sure it was only that time?" The girl answered with a resounding "Yes."
I didn't believe. I kept on telling her how disappointed I am for receiving that kind of customer service. She asked if I still wanted the card. I told her that I do not want to start any transaction with a company who's customer service s*cks. At the end of the call, I asked the card to be delivered so I could time them.
It arrived October 29. Two days compared to more than a month of blah! See how fast they can deliver if only they're pushed to do so?! However, since I don't trust the company anymore, I better not use the credit card to avoid worrying about frauds as mentioned by Didi and Yuri's cases.
Thanks but no thanks, Citibank. I didn't have second thoughts of cutting the card and throwing them away just like that.
The next time you encounter Citibank's terrible customer service, just think that it's not your loss - it's their huge loss. Bye, Citibank!
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8 comments:
Oooh. I'm still using my Citibank card and sometimes I'm tamad to make complaints (I do have a few). I hope they improve their service because they're an international company.
I LOVE the way you pictured the card cut in half! I hope Citibank sees this blog again and boy would that be slap in their face!
Ask for your account to be cancelled if you don't want the hassle of calling a year from now to reverse your annual fees.
Ask for your account to be cancelled if you don't want the hassle of calling a year from now to reverse your annual fees.
Oooh. I'm still using my Citibank card and sometimes I'm tamad to make complaints (I do have a few). I hope they improve their service because they're an international company.
this is so great! You did it RIGHT! go get bpi instead they are way far better!
So true! BPI is so easy to talk to. They're very efficient as well when it comes to customer service.
This Bank is really BullShit...!! I also have a very bad experience just recently with my personal Loan. My Check for Personal Loan was supposed to be delivered Last November 27, 2017 but to my dismay no delivery has come to my office and I also cancelled my meetings to make sure that I will be available when the carrier arrives. And when I made a follow-up to the customer service they told me that the check was cancelled by the carrier for the reason that I am out of coverage. What the heck! no one has informed me or even called me to give the status of delivery. Here I come again, I was told by the costumer service to reapply the loan and they'll make sure that it will be delivered at this time. Of course I gave them another chance since I also needed the money and I already gave-up some banks that also approved my loan because CITI bank has given the approval first (First Come, First Serve!). They set the delivery just this December 28, 2017 @ 9-10am. To make sure that the check will be delivered, I constantly made a follow-ups from December 26 & 27 and they made an assurance that the check already on schedule for delivery. Here comes December 28, Charan! Of course I was so excited because I can now pay my bills. However, strike two! no carrier arrives, I made a call for customer service 2 times in the morning and 2 times in the afternoon. They only told me that I should wait for another day since the carrier has its own duration for delivery. Then I waited until the next day. But then when I made a call for customer service to ask the status, they told me that my loan was cancelled already by the system. WTF!!!! is going on. How come it was cancelled when the customer himself was constantly making communications for the status of delivery... How come that my credit card was delivered to my office but the check wasn't? and the reason is out of coverage? Logic Please!!!. I don't really understand how their fucking system works. That moment I cancelled the loan transaction together with my credit card but I will never pay all the balances I have on my card!!! This is really some kind of bullshiting... I'll wait for their customer service to call me asking to pay my balance, then they'll know what was I felt when they made some bullshits with me...
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